Verifying your account unlocks deposits, withdrawals and more payment methods. There are 3 levels. You need Levels 1 and 2 to deposit and withdraw freely. Level 3 is optional.
| Level | What you provide | Time | What it unlocks |
|---|---|---|---|
| 1. Client Information | Date of birth and nationality | About 1 minute | Open live trading accounts, unlimited crypto deposits, deposit up to $2,000 by local bank transfer |
| 2. Identity Verification | A photo of your ID and a quick face scan | About 5 minutes | Deposit any amount, withdraw by local transfer or crypto |
| 3. Proof of Address (optional) | Occupation, source of income and a proof of address | Reviewed within 24 hours | Wire transfers and credit card payments |
Before you start
- A valid government-issued ID: passport, driver’s licence or national ID
- A device with a camera, for the face scan
- For Level 3 only: a utility bill, bank statement or government letter showing your full name and address, dated within the last 3 months
Open the verification page
- Log in to your account.
- In the left menu, go to Profile → KYC Guidelines.
You’ll see your 3 levels. The tracker in the top-right corner shows how many required steps you’ve completed.
Level 1: Client Information
- On the Level 1 card, click Start Level 1.
- Enter your date of birth and select your nationality.
- Click Continue.
Your details are saved and you can now open a live account and start depositing. You’ll see 2 options:
- Continue to identity check: go straight to Level 2
- I’ll do it later: come back any time from Profile → KYC Guidelines
Level 2: Identity Verification
- Click Continue to identity check, or click Verify my identity on the Level 2 card.
- Follow the on-screen steps to take a photo of your ID and complete a quick face scan.
👉 For step-by-step help with the identity check, see How to complete the identity check (eKYC).
When you pass, Level 2 turns green and you’re verified. You can now deposit any amount and withdraw by local transfer or crypto.
If the identity check doesn’t pass
This usually happens because of glare, blur or an expired document. You’ll see 2 options:
- Retry online check: retake your ID photo and face scan (about 5 minutes)
- Upload your ID for manual review: our team checks your documents within 24 hours
If you click Not now, the Level 2 card shows Action needed with the same 2 options when you come back.
Upload for manual review
You’ll be asked for 2 photos:
- Your ID: a colour photo of the original document, with all four corners visible, no glare, and your date of birth clearly visible
- A selfie holding the same ID: this confirms the ID belongs to you
Click Submit for review. The Level 2 card shows In review while our team checks your documents. The page updates automatically once it’s approved, so there’s no need to submit again.
Level 3: Proof of Address (optional)
You only need this for wire transfers or credit card payments. It isn’t required for local or crypto withdrawals.
- On the Level 3 card, click Unlock wire & card.
- Enter your occupation and source of income.
- Upload a proof of address dated within the last 3 months, such as a utility bill, bank statement or government letter showing your full name and address.
- Click Submit. Our team reviews it within 24 hours.
What the statuses mean
- Verified (green): this level is complete
- Next step (red): this is the level to do next
- Action needed (red): your identity check didn’t pass, so retry online or upload for manual review
- In review (amber): our team is checking your documents, within 24 hours
- Locked (grey): complete the previous level first