To help protect your account, a 12-hour cooling-off period is automatically triggered whenever certain security-related changes are made, including:
| Account Change | Cooling-Off Triggered |
|---|---|
| Password change | ✅ Yes |
| Email address change | ✅ Yes |
| Phone number change | ✅ Yes |
| 2FA enabled or disabled | ✅ Yes |
| 2FA backup code generated or regenerated | ✅ Yes |
During this 12-hour period, withdrawals and third-party transfers will be temporarily restricted. You can still log in and use your account normally.
Once the 12-hour period has elapsed, all account functions, including withdrawals and third-party transfers, will be restored automatically.
If you need assistance, please contact our support team at: en.support@dooprime.com